Tag: Crate & Barrel

Crate & Barrel Sucks

| April 12, 2020 | 0 Comments

This post was in my drafts section and was written years ago. I posted it thinking that WordPress would preserve the original date. It did not. So, it is posted out of sequence.

I used to be a fan of Crate and Barrel.  I have spent many thousands of dollars at the Spring Valley store in Washington, DC.  I find the products of high quality and tasteful design.  And their salespeople are unfailingly polite and solicitous.  It’s like they are good a both ends, but suck in the middle.

About a year ago, I bought some patio furniture for more than $3,000.  It was probably two months before I was able to actually sit on the furniture on my back deck, all because they couldn’t produce the cushions that went on the furniture.  But the worst part of the experience is that I was guaranteed on multiple occasions by their very solicitous salespeople that the cushions would arrive at my house on a date certain…..and nothing would come.  It would happen again and again and again, with various explanations for the breakdown in each individual instance.  In the end, the store grudgingly gave me a $150 gift card as compensation for the enormous hassle that this nightmare caused.

I was so frustrated, I boycotted the company for a year.  But I had this gift card, so I finally decided to weigh in again and buy a barbecue grill.

Big mistake.  Another nightmare.

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